TELECOM ONE IDD & VALUE ADDED SERVICES
FOR BUSINESS CUSTOMERS
Access to Telecom One
Access can be provided either by direct connect T1 Circuits from the Telecom One
international switch to a company's PABX equipment or by dial access using the 300 60 001
access number. The requirement threshold for a direct T1 access, is a medium to high IDD
usage requirement. Where this threshold is achieved the T1 access methodology will provide
a discount saving to the customer. For business' that do not meet the traffic criteria
whereby a direct connection would be an additional cost item, Telecom One wishes to advise
that it will be obtaining a 4 digit access number from OFTA and expects this dialing
facility to be in place early in 2000. This will simplify corporate access and will reduce
the dialing digit sequence to access Telecom One.
Account Management
Telecom One provide Account Managers to work with its business customers. This ensures
customers maximize their telecommunications efficiency and the benefits of using Telecom
One as their service vendor. Our programs provide true value and a focus on quality of
service.
IDD Volume Discounts and Flexible Calling Plans
There are a whole range of call plans available for business customers. These are best
specified by our Account Management Team who will evaluate traffic patterns and advise the
various choices. Simply call (852) 2111-1090 and let's talk.
Executive Messaging Service
This service provides business executives with a 24-hours intelligent service personalized
to assist with incoming call management (including Fax & email). This service
includes Concierge services such as Limousine, Hotel & Flight reservations,
restaurant, translation services, flowers etc. There is nothing to replace the
intelligence of a fully trained human for messaging management.
Outsourcing, Back Office and inbound 24-hours Services
The Telecom One call center can undertake customized inbound services on behalf of
business' that wish to maintain a customer service out of hour cover for their customers.
Alternatively this service can also be full time around the clock providing a total
solution.
International Inbound Hotlines
This service broadens the inbound 24-hours customer service to include other international
destinations. This means business can provide true global customer service. Telecom One
will provide International Toll Free lines directly onto the call center and provide
customized scripting for call answering.
Telemarketing
Outbound Direct Marketing & Telemarketing programs can be designed and undertaken
to promote the customer's own business in what ever industry segment that may be. This is
a growing business technique in Hong Kong. The Telecom One call center is expert in the
design and execution of such programs.
Customized Pre-paid Promotional Cards
Telecom One can design and produce business promotional Pre-paid calling cards. The
front face contains the advertising content - picture logo/slogan etc. The rear face will
detail the dialing and call set up sequence instructions. Telecom One does not require its
brand to be shown, so the program is 100% designed to promote the business customer's
campaign avoiding brand confusion.
Conference Calling
Telecom One is currently upgrading its switch platform. Three-way conferencing is
currently available. A more comprehensive bridge feature will be added later in 2000.
Real Time Internet access to Call Detail Records. As with conferencing this new feature
will be available later in 2000.
